(42 hours per week annualised (Pro Rata) 12 hour shifts, 4-on 4-off, 365 days a year).
CLOSING DATE: 09/04/2026
Application forms and further details available through Gwynedd Council’s website or by telephoning 01286 679076.
The Welsh Government Traffic Officer Service represents the public face of the Welsh Government on the highway. The service is managed by North and Mid Wales Trunk Road Agent (NMWTRA).
Patrolling the A55/A494/A550/A483 road network in North Wales, you will respond to incidents, making the area safe with the power to stop and divert traffic, close lanes, remove vehicles and place signs – ultimately playing an essential role in the safety of our roads.
In addition, you will also assist with identifying where the road infrastructure, including carriageway surface and signage might be enhanced or repaired to improve the safety of road users whilst forwarding such intelligence promptly and accurately to the relevant person(s).
It is recognised that candidates’ abilities may not be fully developed in relation to all of the requirements set out in the job description and person specification for this role, this will be taken into account as part of the selection process. All successful candidates will be expected to undertake full training which will be provided prior to taking up the post. You will be required to work 12hr shift patterns (including weekends and Bank Holidays) and be available to work reasonable overtime when required.
1. To provide the public face of the Welsh Government in relation to patrolling and responding to incident management on the trunk road network in North & Mid Wales.
2. To reduce incident related congestion by responding to, and managing incidents, hazards and collisions on the network.
3. To provide an effective and professional support role to the Emergency Services and other agencies.
4. To represent the Welsh Government by projecting a positive and professional image that reinforces Welsh Governments objectives and values.
5. To promote and build good working relationships with all key stakeholders to ensure that the common goals of reducing incident related congestion is achieved.
6. Identify where the road infrastructure, including surface and signage, might be enhanced or repaired, where necessary, to improve the safety of road users, and forward such intelligence promptly and accurately to the relevant person(s).
7. To promote road safety through provision of information and advice, where appropriate, to road-users towards enhancing their road safety.
8. Undertake network safety patrols and inspections.
9. Identify and undertake routine maintenance where required.
10. Patrolling, monitoring and reporting on network traffic and weather conditions.
11. Making safe, defects in the highway infrastructure where possible.
12. Satisfactory level of achievement of agreed deadlines and milestone objectives.
13. Achieving and maintaining the highest standards of development of Trunk Road Agent Management provision.
14. Undertake any necessary training in relation to Continual Professional Development.
15. Ensure that Health and Safety at Work Policies are strictly adhered to.
16. Ensure good relationships through standards of customer care.
17. Develop and maintain good working relationships and productivity in line with organisational and personal objectives.
18. Undertake responsibility for personal Health and Safety at all times.
19. Ensure that the people of Gwynedd are at the heart of everything we do.
20. Recognises the benefits of a safe working environment.
21. Makes health and safety a main concern.
22. Ensures safety of yourself.
23. Ensures the protection of co-workers.
• Flexibility in working shift patterns and ability to be able to work reasonable overtime when required.
• Applicants must live within 45minutes of their operational base.
• Experience in an operational / customer focused role.
• Current valid driving licence.
• Must show experience of working with a range of IT applications e.g. Microsoft Word/Excel/Outlook.
• Experience of supervising others in an operational, public facing customer service environment.
• Clearly communicates needs and instructions.
• Speaks with authority and confidence.
• Deals with issues directly; changes style of communication to meet the needs of the audience.
• Reliability in a situation, remaining calm and thinking clearly.
• Responds to changing circumstances logically.
• Remains focused and in control of a situation.
• Managing conflict situations.
• Dealing with hostility and provocation in a calm and restrained manner.
• Managing pressure and tension in tricky situations.
• Decides priorities and organises workload.
• Achieves demanding deadlines through careful planning.
• Does not lose sight of goals.
• Is punctual and reliable.
• Actively supports and assists the team to reach their objectives.
• Co-operates with and supports others.
• Contributes to team objectives.
• Displays initiative, taking on tasks without having to be asked.
• Self-motivated, showing enthusiasm and dedication to their role.
• Improves own professional knowledge and keeps it up-to-date.
• Is polite, tolerant and patient with people inside and outside the organisation, treating them with respect and dignity;
• Uses language in an appropriate way and is sensitive to the way it may affect people;
• Understands what offends others and adapts own actions accordingly
• Respects and maintains confidentiality wherever appropriate
• The ability to listen and speak, read and understand and write in Welsh and English with confidence and accuracy.
| Job Category | Traffic Officers |
| Salary | £37929 - £40529 Per Year |
