Salary:£29,269 – £31,364

Duration: Permanent
Location: Conwy

CLOSING DATE: 26/09/24

Application forms and further details available through Gwynedd Council website www.gwynedd.gov.uk or by telephoning 01286 679076.

About the Role

About Traffic Wales

Traffic Wales is the Welsh Government’s traffic information service for the Welsh Strategic Road Network.

We are looking for a creative and enthusiastic Communications Officer to join the team.

Key Responsibilities:

• Lead a team of Communications Coordinators, organise rotas, and ensure ongoing staff development.
• Manage responses to public inquiries and complaints, ensuring timely resolution and consistent information dissemination.
• Ensure high-quality, bilingual content for newsletters, social media, and website updates, adhering to language standards.
• Support communication projects.

If you have the energy, drive, and flair to make a difference to the travelling public in Wales then we’d love to hear from you.

Who we’re looking for

Job Specific Criteria
Essential

Ability to communicate clearly and effectively, both orally and in writing in Welsh and English.

Creative thinking to develop engaging and impactful communication strategies and campaigns.

Ability to tailor communication styles to different audiences.

Ability to work collaboratively as part of a team.

Proficient at prioritising own workload, to lead others and supervise the work of line-managed staff.

Ability to take the initiative, work under pressure and to deal with tight working deadlines.

High level of accuracy and attention to detail in all aspects of work.

Willingness to seek feedback and make improvements.

Qualifications and relevant training
Essential

• Minimum of 5 GCSEs or equivalent.
• Experience in communications, public relations, journalism, marketing, or a related field.
• Evidence of continuous professional development in communications, such as relevant courses, workshops, or certifications.

Relevant Experience
Essential

• Ability to turn complex information about Traffic Wales’s activities and successes into compelling and engaging stories that resonate with diverse audiences.
• Experience in creating various types of content, including reports, articles, newsletters, and promotional materials.
• Experience in creating and managing professional content for websites and social media channels.
• Knowledge of data management in a customer service environment.
• Experience in working to quality assurance practices relevant to communications.
• Ability to develop and monitor KPIs to measure and improve communication performance.
• Experience in managing a rota to maintain the service.
• Experience in engaging with a wide range of stakeholders, including government officials, community groups, and the public.

Skills and specialist knowledge
Essential

• Proficiency in using digital tools and social media platforms.
• Understanding of digital communication trends and best practices.
• Strong interpersonal skills to build and maintain relationships with colleagues, stakeholders, and the public.
• Demonstrated ability to translate content accurately and effectively between Welsh and English within the context of Cymraeg Clir and Plain English principles.
• Familiar with Freedom of Information Act and Data Protection Act.
• An awareness of local and central government structures, along with an appreciation for their communication requirements.

Language requirements
Essential

For this post, the ability to communicate fluently in Welsh and English is essential.